EIPICO’s Q.M.S. is the way to keep our Quality up. This goal is achieved only by building the Quality into the product during:
• Planning of the Infrastructure needed to achieve conforming to product requirements.
• Planning to improve competence, awareness and training to EIPICO’s human resources.
• Customer communication.
• Research and development.
• Raw materials, packaging materials and other specific materials purchasing process.
• Updating the technology and manufacturing techniques.
EIPICO’s Q.M.S. is not only documented and implemented but also its effectiveness is continuously measured, analysed and improved through monitoring and measuring of:
» Customer satisfaction.
» Internal audits.
Q.M.S. COMPLIES WITH THE CONCEPT OF PROCESS APPROACH
EIPICO’s Q.M.S. promotes the adoption of a “PROCESS APPROACH” when developing, implementing and improving the effectiveness of a Q.M.S., to enhance customer satisfaction by meeting customer requirements.
EIPICO’s Q.M.S. identifies and manages numerous linked activities, each activity using resources and managed in order to enable the transformation of inputs into outputs, can be considered as a process. Often the output from one process directly forms the input to the next.
The application of that system within EIPICO together with the identification and interactions of these processes can be referred to as the “PROCESS APPROACH”. The advantage of the “PROCESS APPROACH” is that it provides the linkage between the individual processes; such approach emphasizes the importance of :
i. Understanding and meeting requirements.
ii. Obtaining results of process performance and effectiveness.
iii. Continual improvement of processes based on objective measurement.
EIPICO’s “PROCESS APPROACH” shown in the following figure, shows that customers play a significant role in defining requirements as inputs.
EIPICO’s Q.M.S. monitors the Customer Satisfaction as follows: